Palm hotsynching hiarcs

[pleasant]

when i try to hotsync my palm it gets to hiarcs and hangs there. the screen on the computer appears to be still running.when i search my desktop i find many hiarch items - which may be tripping over each other. should / can i simply clear the desktop of hiarcs and do a hotsync on the theory that the palm will restore what is necessary? and if that fails a can i download a free replacement of my hiarcs?

[Harvey Williamson]

when i try to hotsync my palm it gets to hiarcs and hangs there. the screen on the computer appears to be still running.when i search my desktop i find many hiarch items - which may be tripping over each other. should / can i simply clear the desktop of hiarcs and do a hotsync on the theory that the palm will restore what is necessary? and if that fails a can i download a free replacement of my hiarcs?

Hi,

As long as you still have your licence key you should be able to redownload it from the website and reinstall it.

http://www.hiarcs.com/phfaq.htm you may find these FAQs helpful. If you have any more problems contact Mark at Hiarcs support.

Best Wishes,

Harvey

[Mark Uniacke]

when i try to hotsync my palm it gets to hiarcs and hangs there. the screen on the computer appears to be still running.when i search my desktop i find many hiarch items - which may be tripping over each other. should / can i simply clear the desktop of hiarcs and do a hotsync on the theory that the palm will restore what is necessary? and if that fails a can i download a free replacement of my hiarcs?

Hi,

As long as you still have your licence key you should be able to redownload it from the website and reinstall it.

http://www.hiarcs.com/phfaq.htm you may find these FAQs helpful. If you have any more problems contact Mark at Hiarcs support.

Best Wishes,

Harvey

Thanks Harvey.

I have contacted the customer directly by email so I hope everything will be resolved shortly.