Recently purchased a new iMac and also Chess Explorer for Mac a month ago. Yesterday, I ordered Deep Junior Yokohama. When I received the confirmation email I discover to my horror that I ordered the PC version by mistake. I have tried reaching out to both HIARCS@hiarcs.com and Digital River and thus far have received no response.
Can be corrected? Not sure if the best way is for me to get a refund and reorder or if perhaps I could be simply sent the codes to unlock Deep Junior Yokohama for the Mac ?
Thank you,
Michael Byrne - long time supporter of HIARCS products
need help
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Re: need help
Hi Michael,MikeB wrote:Recently purchased a new iMac and also Chess Explorer for Mac a month ago. Yesterday, I ordered Deep Junior Yokohama. When I received the confirmation email I discover to my horror that I ordered the PC version by mistake. I have tried reaching out to both HIARCS@hiarcs.com and Digital River and thus far have received no response.
Can be corrected? Not sure if the best way is for me to get a refund and reorder or if perhaps I could be simply sent the codes to unlock Deep Junior Yokohama for the Mac ?
Thank you,
Michael Byrne - long time supporter of HIARCS products
I am sure it can be sorted out. I will send mark a link to this post.
Harvey
Re: need help
Thank you Harvey - appreciate that!
Harvey Williamson wrote:MikeB wrote:Recently purchased a new iMac and also Chess Explorer for Mac a month ago. Yesterday, I ordered Deep Junior Yokohama. When I received the confirmation email I discover to my horror that I ordered the PC version by mistake. I have tried reaching out to both HIARCS@hiarcs.com and Digital River and thus far have received no response.
Can be corrected? Not sure if the best way is for me to get a refund and reorder or if perhaps I could be simply sent the codes to unlock Deep Junior Yokohama for the Mac ?
Thank you,
Michael Byrne - long time supporter of HIARCS products
Hi Michael,
I am sure it can be sorted out. I will send mark a link to this post.
Harvey
Re: need help
All fixed - thanks Harvey and Mark!MikeB wrote:Recently purchased a new iMac and also Chess Explorer for Mac a month ago. Yesterday, I ordered Deep Junior Yokohama. When I received the confirmation email I discover to my horror that I ordered the PC version by mistake. I have tried reaching out to both HIARCS@hiarcs.com and Digital River and thus far have received no response.
Can be corrected? Not sure if the best way is for me to get a refund and reorder or if perhaps I could be simply sent the codes to unlock Deep Junior Yokohama for the Mac ?
Thank you,
Michael Byrne - long time supporter of HIARCS products