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REGISTRATION FAILURE

 
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JEJeffrey
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Joined: 30 Jan 2017
Posts: 2

PostPosted: Mon Jan 30, 2017 2:37 pm    Post subject: REGISTRATION FAILURE Reply with quote

I have just installed Chess Explorer V1.8 from CD but can't get past the registration stage. I submitted the code via the web page but received no email response. After an hour I emailed for help, as directed, but have received no reply to that email, either. Yes, I have checked my 'Spam' folder frequently.

What can I do now? There doesn't seem to be any other way of contacting support.

Oddly enough, when I registered for this forum, I received an email acknowledgement within seconds!
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Mark Uniacke
Hiarcs Author


Joined: 29 Jul 2007
Posts: 1266
Full Name: Mark Uniacke
Location: United Kingdom

PostPosted: Mon Jan 30, 2017 4:15 pm    Post subject: Reply with quote

I sent an email to you at 15:28 to check if you had now received the email, please check if you have received that.

The original license email was sent at 12:28 today, although I believe there was some backlog, I will also forward that to you but please make sure your spam filters are not preventing you receiving our emails.
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Best wishes,
Mark

http://www.hiarcs.com
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JEJeffrey
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Joined: 30 Jan 2017
Posts: 2

PostPosted: Mon Jan 30, 2017 4:37 pm    Post subject: Reply with quote

Thanks, Mark. All received (original plus re-send). Instructions tell me to download latest version - will it over-write OK or should I remove what I have installed from CD?.
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