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I cannot access online books

 
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herO
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Joined: 12 Nov 2014
Posts: 99

PostPosted: Sun May 28, 2017 6:39 am    Post subject: I cannot access online books Reply with quote

I am not able to access GM++, tournament book, human reference book in HCE. Even If I restart application many times, I am only able to access local opening book. I have no problems with internet connection. Are servers offline?
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Henryk



Joined: 28 Jul 2016
Posts: 1

PostPosted: Sun May 28, 2017 8:18 am    Post subject: online acces Reply with quote

I have the same diffuculties with opening GM++ , tournament and human reference book .
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Harvey Williamson
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Joined: 29 Jul 2007
Posts: 5928
Full Name: Harvey Williamson
Location: Media City, UK

PostPosted: Sun May 28, 2017 9:54 am    Post subject: Reply with quote

Should be working again now.
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luckytrebor
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Joined: 31 Jul 2007
Posts: 50
Location: The Netherlands

PostPosted: Wed Jun 28, 2017 9:48 am    Post subject: Reply with quote

And again the same problem. I am not able to access GM++, tournament book, human reference book in HCE. Why is this happening lately?
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herO
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Joined: 12 Nov 2014
Posts: 99

PostPosted: Wed Jun 28, 2017 9:49 am    Post subject: Reply with quote

luckytrebor wrote:
And again the same problem. I am not able to access GM++, tournament book, human reference book in HCE. Why is this happening lately?


Me too.
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Mark Uniacke
Hiarcs Author


Joined: 29 Jul 2007
Posts: 1266
Full Name: Mark Uniacke
Location: United Kingdom

PostPosted: Wed Jun 28, 2017 11:44 am    Post subject: Reply with quote

The ISP moved the server last night to a new data centre. It appeared operational after the move at about 1:30am BST. This morning the server was inaccessible. I have contacted the ISP a number of times and they are working on it. It came back briefly this morning around 11am but then was inaccessible again shortly afterwards.

Latest update is they are checking the network configuration. If that is the issue we may be back within the hour, if they find it is the OS it may mean a reimage and the downtime will be longer.
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Eelvelt
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Joined: 27 Dec 2012
Posts: 5

PostPosted: Wed Aug 23, 2017 8:47 am    Post subject: I am not able to access the online opening books Reply with quote

Since this morning the online books are not accessible. I renewed the license code and restarted the program but without success. Something wrong with the server?
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herO
Member


Joined: 12 Nov 2014
Posts: 99

PostPosted: Wed Aug 23, 2017 10:04 pm    Post subject: Re: I am not able to access the online opening books Reply with quote

Eelvelt wrote:
Since this morning the online books are not accessible. I renewed the license code and restarted the program but without success. Something wrong with the server?


If you renew your subscription, you will get a new licence code. Did you entered the new key in the Preferences->Advanced tab?
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Eelvelt
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Joined: 27 Dec 2012
Posts: 5

PostPosted: Thu Aug 24, 2017 7:34 am    Post subject: Reply with quote

A few hours after my earlier message the online books came back. It must have been a server error. Thanks for your reply.
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